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Please see FAQs below and if you do not find answer to your question, you can always shoot us an email at contact@qisame.com

Can these storybooks be a good gift item?
These customized storybooks are perfect for giving as a gift to your children, grandchildren, nieces/nephews, siblings, cousins etc. These storybooks can be a nice memorable item. You can also add a message for the child on the back of the book. You can see sample customized book in a video on homepage or you can see sample of each available book on stories page

What is the price of each story book?
Price for each book is CAD 20 for orders shipped within Canada and USD 20 for orders shipped to United States and rest of the world.
Price includes shipping and taxes.

Is there any discount for multiple books?
Every third book in your basket is 50% off. E.g. if you order 3 books then the total cost would be $50 (i.e. $20+$20+$10).

How many pages the storybook has and what is the dimension?
Storybook has 20 pages (10 single pages) in total. Book is 8.5 inches in height and 5.5 inches in width.

Is the book hardcover or paperback?
Storybook is paperback booklet. Please watch video on homepage to see actual sample customized book.

How long order processing and shipping will take?
Books will be shipped from Ontario, Canada by Canada Post regular mail. Order processing (including creating your custom book and printing) takes 1-4 business days and then shipping within Canada and United States may take up to 2 weeks. Shipping may take more time if shipped during busy period e.g. Christmas.

In total it may take up to 3 weeks for your book to deliver but it maybe delivered earlier depending on shipping location and when it is ordered.

Orders from outside Canada and United States may take up to 4 weeks

Also please keep in mind that in case your child's photo doesn't meet our photo guidelines we may ask you to send your child's photo again and that may delay the whole process so that's why it is important to upload a proper photo of your child that meets photo guidelines that are explained on story customization page.

Does the child's picture uploaded on Qisame.com is shared with anyone else?
We take customer privacy seriously. We do use a third-party service to cartoonize pictures, but other than that, the child's photo is never shared with anyone else and is not used for anything else except creating the book. Before sharing printed books on our social platform, we always get written permissions from our customers first. We keep pictures on our secure server for up to three months (in case the books need to be reprinted), but after that they are completely deleted from our servers.

Is there any refund policy?
Customized books can not be returned or exchanged. If there is any issue with your book, please contact us at contact@qisame.com and we will try to resolved the issue as soon as possible.

What if I don't receive my book within estimated shipping time?
Shipping can be delayed for many different reasons. We ask you to be patient and wait a little bit before contacting us. If you have not received your order for more than 4 weeks (or 6 weeks if your order was not from Canada or United States) then contact us at contact@qisame.com. Please include your order key with all the correspondence. Order key is sent to your email address when you place an order.

Is there any faster shipping method available?
Currently we only offer free regular mail shipping. If you want faster shipping, please contact us at contact@qisame.com and we may be able to arrange faster shipping for you at additional cost.

Is there any Qisame Facebook page?
Yes you can visit Qisame Facebook page at https://facebook.com/qisame.fb